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Heat Pump Services in the Charlotte Area

Proudly Serving Matthews, Concord & Hickory, NC

More and more Charlotte residents are taking advantage of heat pump benefits. Instead of a traditional air conditioner and furnace combination, a heat pump can be an energy-efficient and cost-effective solution for your home.

Charlotte homeowners know they can trust the HVAC experts at Comfort First Heating & Cooling for their heat pump service needs. We proudly serve the Matthews, Concord, and Hickory communities and have been a reliable home comfort provider for over 50 years!

Call the Comfort First team at 980-449-2978 to schedule heat pump services!

How Does a Heat Pump Work?

Heat pumps work differently than traditional heating systems. Heat pumps transfer heat instead of generating it like a furnace. In the winter, your heat pump will pull outside air in to warm your home. During the summer, it will similarly move warmer air outside, cooling your home.

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Heat Pump Installation & Replacement

Trust Comfort First with your heat pump installation and replacement. Our highly trained HVAC technicians can help you choose the best model for your home and budget.

We guarantee high-quality installations. The benefits of replacing separate heating and AC systems with a single heat pump include:

  • Enhanced energy efficiency
  • Utility savings over time
  • Less space occupied by HVAC units
  • Lower installation costs
  • Simplified maintenance and repairs

Take advantage of a heat pump for your Charlotte-area home. Call Comfort First at 980-449-2978 to schedule your heat pump installation!

24/7 Heat Pump Repair for Charlotte Homes

Like other HVAC systems, your heat pump may require repairs from time to time. You might need heat pump repair if you notice:

  • Frequent on-and-off cycling
  • Strange odors emitting from your heat pump
  • Insufficient cooling or heating
  • Loud noises during operation
  • Trouble switching between modes

If you have a heat pump breakdown, we can provide 24/7 emergency heat pump repairs.

Call 980-449-2978 anytime to schedule heat pump repairs with Comfort First.

Heat Pump Maintenance

Keep your heat pump running at peak efficiency all year long by scheduling routine maintenance with Comfort First.

We recommend servicing your heat pump twice each year — in the fall to prepare for winter heating and in the spring to prepare for summer cooling.

During a heat pump tune-up, you can expect your technician to:

  • Clean the system’s cabinet and blower fan
  • Check refrigerant levels and pressures
  • Replace the air filter
  • Inspect all electrical connections for safety
  • Evaluate the condition of the evaporation and condenser coils
  • Test and start the unit to verify efficient operation
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Why Choose Comfort First?

Queen City homeowners can confidently rely on Comfort First Heating & Cooling for all their heat pump service needs. From fast repairs and annual maintenance to new system installations, we’re always just a phone call away.

Our customers choose Comfort First because:

  • We’re available for 24/7 emergency service.
  • We provide free estimates on replacements.
  • We offer financing options and transparent pricing.
  • We have great reviews from our customers.

Schedule heat pump services in Charlotte, Matthews, Concord, or Hickory by calling 980-449-2978 now.

Frequently Asked Questions

Dual-fuel heating refers to having a heat pump and gas furnace as your comfort systems.

In the Charlotte area, heat pumps can typically handle the majority of a home’s heating and cooling needs. However, you have a furnace to provide supplemental heat during freezing weather.

Yes, heat pumps rely on refrigerant to transfer heat energy.

When your heat pump’s reversing valve is stuck in cooling or heating mode, it’s time to call in an HVAC technician. They’ll troubleshoot the reversing valve and determine if they need to repair or replace it.

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What Our Clients Are Saying


Excellent all-around generator install experience; the initial call, the sales meeting, the installation guys, the communication, the pricing... everything was/is perfect, I will highly recommend and use Comfort First again without hesitation.

Wayne Braren



Had these folks install a couple of whole home dehumidifiers for me. They were prompt, courteous, professional, and efficient. During the installation, several deficiencies were identified from the previous installers of the existing HVAC equipment and rather than step back or charge extra, they rolled up their sleeves and took care of the problems (that they…

William Dunford



Absolutely AWESOME! These guys knew what they were doing, had a plan, and executed it. The customer’s satisfaction was always paramount to any issues that arose. It was evident that "Customer First" is an attitude that stretches from the great guys/gals on the install crews, to those in Admin, and those at the TOP. Absolutely would…

Albert Renaud



Extremely efficient and professional. Took the time to walk me through the process and to answer questions. I would highly recommend Comfort First Heating and Cooling.

Betty Lovelace



What a great experience. Each and everyone that we had come out to our home from AJ who helped us pick out the system that was best for our home to the installers the spent almost a whole day at our home putting the system in were professional and courteous! We will definitely refer anyone we…

Freddie Stuart


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