About Us | Comfort First Heating & Cooling | Charlotte Area

About Us

Charlotte’s Dependable Home Service Provider

Comfort First Heating & Cooling provides complete heating, cooling, water heater, and generator services to homeowners in Charlotte, Matthews, Concord, Hickory, and surrounding areas.

We bring years of experience to meet all your service needs. Our licensed and insured technicians provide upfront pricing and always deliver service with courtesy and integrity.

Our Mission

At Comfort First, we know great service means more than technical expertise. It means being there for our community and one another.

We create customers for life by consistently providing people and comfort you can count on, leading our customers to love us and our competition to respect us.

Our People

Our background-checked and drug-tested technicians train extensively — 80 to 120 hours each year — to provide expert attention for your HVAC, water heater, and generator needs. We believe our company succeeds only when we succeed together, and we offer our team members the same respect we extend to our customers.

We bring that respect with us every time we enter your home, wearing shoe coverings to keep your floors clean and treating your property with the same care we would give to our own. We know faulty home equipment can be a strain on your family, and we aim to alleviate that stress.

How We Got Started

With decades of industry experience between them, co-owners Wesley McLeod and Art Harmon came together to found Comfort First in 2010.

Art and Wesley approach the business not just as owners but as community partners with the power to support other businesses, the economy, and, most importantly, the people living in their communities.

At Comfort First, we believe every customer deserves kindness and respect, and our dedication to courtesy and excellence distinguishes us as a company with heart.

Schedule Home Services in the Charlotte Area

With expert technicians standing by for 24/7 emergency service, Comfort First is here to help Charlotte homeowners whenever a crisis arises. We always go above and beyond to provide:

  • Air conditioning services: You can rely on Comfort First whether you need repairs to correct leaking refrigerant, replacement for an aging unit, or maintenance to extend the lifespan of your AC. We service central ACs and ductless mini-splits.
  • Heating services: Winter weather is rarely consistent in Charlotte, but we still see plenty of cold days and below-freezing nights. We offer 24/7 emergency repairs, comprehensive installations, and routine maintenance for furnaces and heat pumps.
  • Water heater installation: Some projects are worth taking on yourself, but water heater installation isn’t one of them. Our experienced technicians help you select the right unit for your home and expertly install it.
  • Whole-home generator services: No one wants to sit in the dark during a power outage, let alone deal with a fridge full of rotten food afterward. We’ve got you covered with standby generator installation, repair, and maintenance. We can also upgrade your electrical panel if needed.

Why Choose Comfort First?

With over 50 years of experience, comprehensive guarantees for HVAC, water heater, and generator installation, and a highly trained team, it’s no wonder that Charlotte homeowners trust Comfort First Heating & Cooling for their home service needs.

We take our responsibility to our customers seriously. We provide upfront pricing and offer great deals and financing options to put home comfort within reach for all households.

Don’t put off home repairs, replacements, or maintenance. Call today to schedule HVAC, water heater, or generator services.

50+ years of experience ribbon with stars
Satisfied Customers
Total Reviews
4.6 Google Rating
Our Reviews

What Our Clients Are Saying

testimonial_image

Excellent all-around generator install experience; the initial call, the sales meeting, the installation guys, the communication, the pricing... everything was/is perfect, I will highly recommend and use Comfort First again without hesitation.

Wayne Braren

,

testimonial_image

Had these folks install a couple of whole home dehumidifiers for me. They were prompt, courteous, professional, and efficient. During the installation, several deficiencies were identified from the previous installers of the existing HVAC equipment and rather than step back or charge extra, they rolled up their sleeves and took care of the problems (that they…

William Dunford

,

testimonial_image

Absolutely AWESOME! These guys knew what they were doing, had a plan, and executed it. The customer’s satisfaction was always paramount to any issues that arose. It was evident that "Customer First" is an attitude that stretches from the great guys/gals on the install crews, to those in Admin, and those at the TOP. Absolutely would…

Albert Renaud

,

testimonial_image

Extremely efficient and professional. Took the time to walk me through the process and to answer questions. I would highly recommend Comfort First Heating and Cooling.

Betty Lovelace

,

testimonial_image

What a great experience. Each and everyone that we had come out to our home from AJ who helped us pick out the system that was best for our home to the installers the spent almost a whole day at our home putting the system in were professional and courteous! We will definitely refer anyone we…

Freddie Stuart

,

Affiliations & Awards